Last Updated: October 6, 2025
At treeservicestatenislandny.com, also referred to as "treeservicestatenislandny.com," "we," or "us," your privacy matters to us.
This notice describes what information we collect, how we use it, who may receive it, and the choices available to you. By using treeservicestatenislandny.com or any website that references this notice, you agree to the terms below.
Scope
This notice covers information collected:
- On our Website
- Through emails, text messages, and other electronic communications with us
- Via our ads and apps on third-party sites when they point to this notice
This notice does not cover information gathered offline or on websites outside our control.
Information We Collect
We collect information in three main ways:
1. Information You Give Us
Examples include:
- Name
- Address
- Phone number
- Details related to your service request, such as location, scope, scheduling, pricing expectations, and notes
- Any other information you choose to send
2. Information Collected Automatically
Examples include:
- Pages visited, links selected, time spent on the site, and pages visited before or after
- IP address, device identifiers, approximate location, browser type, operating system, screen size, language, and time zone
- Search terms entered on our site
- Cookies, pixels, web beacons, and similar tools
3. Information from Other Sources
Examples include:
- Updated contact information
- Purchase or interaction records
- Service request verification and fraud screening data
- Advertising and analytics data, including email engagement
Your information may be processed in the United States and in other countries.
Cookies and Similar Technologies
We use cookies, pixels, and web beacons to:
- Recognize you when you return
- Measure website performance
- Tailor content to your experience
- Support advertising efforts
Most browsers allow you to block or remove cookies. Some website features may not work properly if cookies are disabled.
Third-party services may also place cookies, and we do not control those tools.
Interest-Based Advertising
We may partner with others to deliver ads based on your interests.
Those partners may use identifiers such as IP addresses, cookie IDs, or hashed email addresses to recognize your device.
To learn more or opt out, visit:
How We Use Your Information
We use information to:
- Operate and improve our services and Website
- Process and complete service requests
- Connect you with service providers that fit your request
- Communicate about requests, status updates, and support
- Personalize your experience and our marketing messages
- Conduct analytics, research, and product development
- Detect, prevent, and respond to fraud, misuse, and security concerns
- Enforce our Terms of Use and meet legal obligations
How We Share Information
We may share information in the following ways:
Service Providers and Provider Networks
When you ask for a quote or service, we share the details needed with third-party service providers and provider networks so they can respond to your request.
Corporate Family and Affiliates
We may share information with our parent companies, subsidiaries, and affiliates.
Vendors
We work with vendors that help us run the Website and our business, including providers of analytics, security, payments, support, and marketing.
They may use personal information only to perform services for us.
Advertisers and Marketing Partners
We may share automatically collected data for measurement, attribution, and ad targeting.
Information you provide, such as an email address, may also be shared with marketing partners that referred you.
Aggregated or De-Identified Data
We may share information that no longer identifies you.
Legal and Safety
We may disclose information when required by law, to protect rights and safety, or to investigate fraud and abuse.
Business Transfers
We may transfer information as part of a merger, sale, financing, bankruptcy, or acquisition.
Any third party that receives your information may follow its own privacy policy.
Your Choices
- Do not provide information: You may browse public pages without submitting personal data, but we cannot handle service requests without it.
- Marketing emails: Use the unsubscribe link in our emails to stop future marketing messages. This does not stop emails from providers we shared your request with.
- Cookies: You can manage cookies in your browser settings or use the opt-out links listed above.
Access and Control
You may ask us to:
- See the data we hold about you
- Fix inaccurate information
- Delete data, subject to legal or operational requirements
- Share concerns about how we use your information
Use the contact methods in the How to Contact Us section.
Data Retention
We keep personal information only as long as needed for the purposes described in this notice, taking into account:
- The type and sensitivity of the data
- The risk of harm from unauthorized use or disclosure
- The purpose for processing the data
- Legal and regulatory obligations
- Whether the same purpose can be met another way
Security
We use administrative, technical, and physical safeguards designed to protect personal information.
Sensitive submissions are sent over SSL. Even so, no transmission or storage system can be guaranteed to be completely secure.
Children's Privacy
The Website is not designed for children under 18.
We do not knowingly collect information from children under 13.
If you are under 13, please do not submit a service request.
If you are under 18, use the Website only with the proper consent or legal authority.
California Privacy Rights
If you live in California, you have the rights below, subject to certain exceptions:
Right to Know
You may request details about:
- Categories of personal information collected
- Sources used to collect it
- Business or commercial purposes for collection and use
- Categories of third parties with whom we shared it
- Specific pieces of personal information we have about you
Right to Delete
You may request deletion of personal data collected from you, subject to exceptions.
Right to Correct
You may request correction of inaccurate personal data.
Right to Opt Out of Sale or Sharing
We do not sell personal data for money.
We may share information for targeted advertising, which may count as "sale" or "sharing" under California law.
To opt out, contact us and include "Do Not Sell or Share My Personal Information."
Right to Non-Discrimination
We will not treat you differently for exercising your privacy rights.
Verification
We confirm requests before taking action. Requests that cannot be verified, or that are excessive, may be denied.
How to Submit a Request
Use the contact methods below and include "California Privacy Request" in your message.
If you use an authorized agent, we may ask for proof of authorization.
Shine the Light
California residents may request a list of third parties that received personal information for marketing purposes during the previous calendar year.
Send a written request and include "California Shine the Light" in your message.
Visitors Outside the United States
The Website is intended for people in the United States.
If you visit from outside the U.S., your information may be transferred to and processed in the U.S., where privacy laws may differ.
Changes to This Policy
We may revise this policy from time to time.
When we do, the "Last Updated" date will change.
If you keep using the Website after changes are posted, that means you accept the updated policy.
How to Contact Us
Arbor Tree Care
Attn: Privacy Policy
4023 Kennett Pike #50129
Wilmington, DE 19807
To send California requests or opt out of sale/sharing, mail us and include:
"California Privacy Request" or "Do Not Sell or Share."
